130-Day Return Window
We want you to love what you ordered. If something isn't right, you can return most items within 30 days of delivery for a full refund or exchange — no complicated forms, no restocking fees on standard items.
2Return Conditions
To keep returns fair for everyone, items must meet a few simple conditions before we can accept them back.
- Unused, in original condition with all packaging
- Returned within 30 days of delivery
- Includes original invoice or order number
- Arrived damaged, defective, or not as described
- Used, installed, or visibly worn items
- Custom-carved or personalized orders
- Edible salt products once opened (food safety)
- Items returned after the 30-day window
3How to Start a Return
Returning an item is simple — no account or login required.
- Message us on WhatsApp or email with your order number and the reason for return.
- Our team confirms eligibility and shares the return address and packing guidance.
- Pack the item carefully — salt lamps are fragile, so use the original box and padding where possible.
- Ship it back; for confirmed defective or damaged items, we cover return shipping with a prepaid label.
4Refund Methods & Timing
Once your return is received and inspected, refunds are issued to your original payment method.
Original shipping charges are non-refundable unless the return is due to our error (wrong item, damaged in transit, or defective product).
5Exchanges
Prefer a different size, style, or color instead of a refund? Let us know when you request your return — once we receive the original item, we'll ship your replacement at no extra shipping cost within Pakistan. International exchanges may require an additional shipping fee for the new item.
6Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned unless they arrive damaged or defective:
- Opened edible Himalayan pink salt and food-grade products
- Custom-engraved or made-to-order carved pieces
- Gift cards
- Items marked "Final Sale" at checkout
7Wholesale & Bulk Order Returns
Wholesale and container-load orders are governed by the terms agreed in your purchase contract rather than this standard policy. Quality issues on bulk orders should be reported within 7 days of receipt with photo evidence so our export team can review and resolve them quickly.
8Need Help With a Return?
Our support team is happy to walk you through the process or make an exception for special circumstances — just reach out with your order number.
