1Information We Collect
When you browse our store, create an account, or place an order, we collect information that's necessary to serve you and run our business properly. This includes:
- Contact details — your name, email address, phone number, and shipping/billing address.
- Order information — items purchased, order value, and order history.
- Payment information — processed securely by our payment partners; we never store your full card number.
- Technical data — IP address, browser type, and device information collected automatically when you visit our site.
- Communication records — messages you send us via WhatsApp, email, or our contact form.
2How We Use Your Information
We use the information we collect strictly to operate and improve our store, and to communicate with you about your orders. Specifically, we use your data to:
- Process and fulfill your orders, including shipping and customer support.
- Send order confirmations, shipping updates, and respond to your enquiries.
- Improve our website, products, and shopping experience based on browsing behavior.
- Send marketing emails about new products or offers, only if you've opted in — you can unsubscribe anytime.
- Detect and prevent fraud, abuse, or security incidents.
3Sharing Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with trusted service providers where necessary to run our business, including:
- Courier and logistics partners for delivering your order.
- Payment processors and banks for handling your transaction securely.
- Customs authorities, where legally required for international shipments.
- Email and analytics service providers, who are bound by confidentiality agreements.
We may also disclose information if required by law, such as in response to a valid legal request from authorities.
4Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your cart, preferences, and login status, and to understand how visitors use our site so we can improve it. You can disable cookies through your browser settings, though some features of the store like the shopping cart may not work properly without them.
5Payment Security
All payments made on our website are processed through secure, PCI-compliant payment gateways. We do not store your full credit or debit card details on our servers. Cash on Delivery and bank transfer orders are handled directly between you and our team without exposing financial information to third parties beyond what's necessary to confirm payment.
6Your Rights & Choices
You have control over your personal data. Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal record-keeping requirements.
- Opt out of marketing communications at any time via the unsubscribe link in our emails.
- Withdraw consent for data processing where consent is the basis for processing.
To exercise any of these rights, contact us using the details below and we'll respond within a reasonable timeframe.
7Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including maintaining order records for accounting, warranty, and legal purposes. Once data is no longer needed, we securely delete or anonymize it.
8Contact Us About Privacy
If you have questions about this Privacy Policy or how your data is handled, reach out to our team directly — we're happy to help clarify anything.
